Refund & Return Policy
Last updated: August 30, 2026
We want you to love what you ordered. If something isn't right, here's exactly how returns and refunds work at Warm Nest.
Return Window
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.
How to Start a Return
Email us at sheina.dropshipping@gmail.com with your order number and, if the item is damaged or incorrect, a photo. Please do not send anything back before we reply — returns sent without an approved return address cannot be processed or refunded.
We respond to all return requests within 24–48 hours.
Condition of Returned Items
To be eligible, items must be unworn, unwashed, unused, in their original packaging and with any tags still attached.
Items We Cannot Accept
- Beauty and skincare tools that have been used or removed from sealed packaging, for hygiene reasons
- Socks, tights, bodysuits and other intimate apparel once opened
- Items marked final sale or clearance
- Gift cards
These exclusions do not affect your rights under Canadian consumer protection law where an item is faulty, misdescribed or not fit for purpose.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund, including shipping. You will not be asked to pay return postage in these cases.
Return Shipping Costs
If you are returning an item because you changed your mind, the return shipping cost is yours to cover, and original shipping charges are non-refundable. If the return is the result of our error or a faulty product, we cover all shipping costs.
We recommend using a tracked service. We cannot issue a refund for a return we never receive.
Refund Processing
Once your return arrives and is inspected, we email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a few additional days for the money to appear on your statement.
Exchanges
The fastest way to exchange an item, including for a different size, is to return the original for a refund and place a new order.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of being placed, provided they have not yet been dispatched. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but you may return it under this policy.
Orders That Never Arrive
If tracking shows your parcel as delivered but you have not received it, contact us within 7 days. If your parcel has not arrived at all, contact us within 30 days of the estimated delivery date and we will investigate with the carrier and refund or replace your order.
Contact Us
Email: sheina.dropshipping@gmail.com