FAQs

Everything you need to know about DryNite, ordering, shipping, tracking and returns. If your question isn't answered here, email us at sheina.dropshipping@gmail.com and we'll reply within 24–48 hours.

About DryNite

How does it work?

DryNite uses 20% aluminum chloride hexahydrate. Applied at night to completely dry skin, it forms tiny plugs in the sweat ducts while your glands are quiet, so they release far less sweat the next day.

How do I use it?

At bedtime, make sure skin is completely dry, apply a thin layer and let it dry, then wash it off in the morning. Use it nightly until you stay dry, then once or twice a week.

Will it sting?

A mild tingle is normal at first. Applying only to completely dry skin keeps it low. Do not apply to broken, irritated or freshly shaved skin. If you get a rash or strong burning, stop using it.

Where can I use it?

Underarms, hands and feet. Keep it away from your eyes and face.

Which bundle should I choose?

One bottle to try it. Two or more if you want to stay stocked or use it on more than one area. Bundles cost less per bottle.

Should I see a doctor?

If your sweating started suddenly, happens mostly at night, or comes with other symptoms, talk to a doctor. DryNite is not a substitute for medical advice.

Orders

How do I place an order?

Choose your bundle, add it to your cart and check out. You'll receive an order confirmation email within a few minutes. If it doesn't arrive, check your spam folder before contacting us.

Can I change or cancel my order?

Yes, within 12 hours of placing it and as long as it hasn't shipped yet. Email us your order number as soon as possible. Once an order is dispatched it can't be changed, but you can return it under our Refund & Return Policy.

I entered the wrong shipping address. What now?

Contact us immediately with the correct address. If your order hasn't shipped, we'll fix it. Once a parcel is with the carrier we can't redirect it.

Shipping & Delivery

How long will my order take?

Orders are processed and dispatched within 1–2 business days. After dispatch, delivery typically takes [X–X] business days depending on your location and customs.

Will I have to pay customs or duties?

International orders may be subject to import duties, taxes or customs fees charged by your country. These aren't included in the price you paid us and are the customer's responsibility.

Tracking Your Order

Where do I track my order?

Use our Track Your Order page with the tracking number from your shipping confirmation email.

My tracking number shows no information yet.

This is normal. Carriers need 24–48 hours after dispatch to register the first scan, and on international routes the first update can take up to 5 business days.

Tracking says delivered, but I don't have my parcel.

Check with anyone else at your address and in your mailbox. If it still hasn't turned up, contact us within 7 days and we'll resolve it with you.

Returns & Refunds

What is your return policy?

Full details are in our Refund & Return Policy.

My order arrived damaged or incorrect.

Email us within 48 hours of delivery with photos of the item and packaging. We'll send a free replacement or refund you in full, including shipping.

Payment & Security

What payment methods do you accept?

All major credit and debit cards, plus the accelerated payment options shown at checkout. All prices are in Canadian dollars (CAD).

Is my payment information safe?

Yes. Checkout is handled by Shopify over an encrypted SSL connection and is PCI DSS compliant. We never see or store your full card details.

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