FAQs

Everything you need to know about ordering, shipping, tracking and returns. If your question isn't answered here, email us at sheina.dropshipping@gmail.com and we'll reply within 24–48 hours.

Orders

How do I place an order?

Choose your item, select your size and colour, add it to your cart and check out. You'll receive an order confirmation email within a few minutes. If it doesn't arrive, check your spam folder before contacting us.

Can I change or cancel my order?

Yes, within 12 hours of placing it and as long as it hasn't shipped yet. Email us your order number as soon as possible. Once an order is dispatched it can't be changed, but you can return it under our Refund & Return Policy.

I entered the wrong shipping address. What now?

Contact us immediately with the correct address. If your order hasn't shipped, we'll fix it. Once a parcel is with the carrier we can't redirect it, and we're not able to refund orders sent to an address entered incorrectly at checkout.

Shipping & Delivery

How long will my order take?

Orders are processed and dispatched within 1–2 business days. After dispatch, delivery typically takes 7–12 business days depending on your location and customs.

Total time from order to doorstep: roughly 8–14 business days.

Where do you ship?

We ship internationally. Shipping charges are calculated and shown at checkout before you pay.

Why did my order arrive in more than one package?

If you order several items, they may ship separately and arrive on different days. Each parcel gets its own tracking number. Nothing is missing — the rest is on its way.

Will I have to pay customs or duties?

International orders may be subject to import duties, taxes or customs fees charged by your country. These are set by your local authorities, aren't included in the price you paid us, and are the customer's responsibility. Your local customs office can tell you what to expect.

Tracking Your Order

Where do I track my order?

Use our Track Your Order page. Enter the tracking number from your shipping confirmation email, or your order number and the email address you ordered with.

When will I get my tracking number?

Your tracking number is emailed to you as soon as your order is dispatched, usually within 1–2 business days of ordering. It comes in a separate email from your order confirmation, so check your inbox and spam folder for a message with "shipped" in the subject line.

My tracking number shows no information yet.

This is normal. Carriers need 24–48 hours after dispatch to register the first scan, and on international routes the first update can take up to 5 business days. Your parcel is moving even when the page hasn't updated.

My tracking hasn't updated in over a week.

Long gaps are common while a parcel is in transit between countries or sitting in customs clearance. If there's no movement for more than 10 business days, email us your order number and we'll open an investigation with the carrier.

Tracking says delivered, but I don't have my parcel.

Check with anyone else at your address, look around the property and in your mailbox, and ask your neighbours — carriers occasionally mark parcels delivered a day early. If it still hasn't turned up, contact us within 7 days and we'll resolve it with you.

Returns & Refunds

What is your return policy?

You have 30 days from delivery to request a return on unworn, unused items in their original packaging. Full details are in our Refund & Return Policy.

My item arrived damaged or incorrect.

Email us within 48 hours of delivery with photos of the item and packaging. We'll send a free replacement or refund you in full, including shipping. You won't pay return postage.

How long do refunds take?

Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return. Your bank may take a few extra days to post it.

Can I exchange for a different size?

The quickest way is to return the original for a refund and place a new order in the size you want.

Sizing & Products

How do your sizes run?

Many of our styles use international sizing, which runs smaller than North American sizing. We recommend ordering one size up, and always checking the measurements in the size chart on the product page rather than going by your usual letter size.

Will the colour match the photos?

We photograph every product as accurately as we can, but screens vary in brightness and colour calibration, so slight differences between the photo and the item are possible.

Payment & Security

What payment methods do you accept?

All major credit and debit cards, plus the accelerated payment options shown at checkout. All prices are in Canadian dollars (CAD).

Is my payment information safe?

Yes. Checkout is handled by Shopify over an encrypted SSL connection and is PCI DSS compliant. We never see or store your full card details.

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